Why you must offer Live Chat and Texting - Download
Technology has changed the way we communicate. Helplines existing in a phone-only world are getting left behind as the new generation increasingly relies on text and chat to connect. No longer is the phone the first recourse when we need to connect with someone. Increasingly, we prefer to type our way to human connection. Non-profit helplines that offer the alternative of live chat and texting options are making themselves more available to people in need in our progressive technological world.
This white paper breaks down the benefits of integrating live chat and SMS texting options into call center operations.
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