Understanding Agency Program Site Structure - Download
One of the biggest challenges for 211s can be keeping track of a complex database of referral information. Referrals need to be comprehensive and accurate, but their details are constantly changing and their mapping can be complicated. Yet, referrals need to be utterly easy to search and browse.
AIRS taxonomy, while thorough and profoundly useful, is only actually usable when it’s aligned with the right software for your organization’s needs. It’s obviously an imperative that your resource specialists and phone volunteers be able to train on the taxonomy quickly and learn how to locate the information they need while on a call.
This white paper will break down how iCarol facilitates 211s using AIRS taxonomy and help you decide whether to take advantage of our optional hierarchical resource organization tool: Agency, Program, and Site Structure.
To download the full white paper please fill out the form below. Please note we will never use your information for any purpose other than contacting you about iCarol