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Home  |  Follow-ups: A Useful Tool For Helplines, a Life-saving Service for Help-seekers Sign Up

Follow-ups: A Useful Tool For Helplines, a Life-saving Service for Help-seekers - Download

While fielding inbound contacts may be one of the primary activities of any helpline, the importance of future and ongoing outbound contact, commonly referred to as a “follow-up,” cannot be understated. Follow-ups serve many purposes in the helpline industry.

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