Developing Volunteer Crisis Worker Competencies
Many crisis centers use volunteers and struggle to recruit and select qualified candidates. In this webinar, our presenters Laura Mayer, Director of PRS CrisisLink and Liz Barnes, Assistant Director Plans & Policy at the Defense Suicide Prevention Office, will discuss how they developed a competency framework model for volunteer crisis workers, and define ten volunteer crisis worker core competencies. The presentation will include results from the first year of implementing the competencies with data on recruitment, selection, quality of calls, retention, and overall volunteer satisfaction. In addition, Ms. Mayer and Ms. Barnes will provide tools Crisis Centers can use to develop a competency framework to assist with selection criteria to ensure the right workforce is in place to respond to the demand of crisis and suicide prevention services.
By watching this webinar, you will learn:
- The steps to develop a competency framework for your Crisis Center to assist with recruitment selection criteria
- Techniques to improve the crisis worker selection process
- How to choose competencies for your Crisis Center to increase efficiency and effectiveness
To watch this webinar and view the presentation slides, fill out the form below.